How about  setting up stricter service guarantee agreements?

Plan and budget are missing @aishwarya_priya  +1 for the points

Well Done Swati ! Well articulated 🙂 +3  :good:

Good suggestion , rating is one, what more ! Think on the lines how you can ensure compliance.

+1

Superb analysis and clear defined solution ! Missing areas budget and evaluation of targets and how you will monitor them

+ 5 great start  :good: